in Eritrea

ISO/IEC 20000-1:2011 is an international standard that outlines the requirements for an organization to establish, implement, maintain, and continually improve an IT service management system (ITSMS). This standard is particularly relevant to organizations that provide IT services, whether they are internal IT departments or external service providers.

If you are interested in obtaining ISO/IEC 20000-1:2011 certification in Eritrea, here are the general steps you should follow:

1. Understanding the Standard: Begin by acquiring a copy of the ISO/IEC 20000-1:2011 standard and thoroughly understand its requirements. This standard defines the criteria for an effective IT service management system.

2. Gap Analysis: Conduct a gap analysis to assess your current IT service management practices and system against the requirements of ISO/IEC 20000-1:2011. Identify areas where your organization already complies and areas that need improvement.

3. Management Commitment: Obtain commitment and leadership support from top management within your organization. Develop a policy and objectives related to IT service management aligned with the standard.

4. Documentation: Develop the necessary documentation, including a service management policy, procedures, work instructions, and records, to support your IT service management system (ITSMS).

5. Training and Awareness: Ensure that your IT staff is trained and aware of the ISO/IEC 20000-1:2011 requirements and their roles in implementing the ITSMS.

6. Implementation: Implement the required processes and controls to meet the ISO/IEC 20000-1:2011 requirements. This includes incident management, problem management, change management, and service level management, among others.

7. Internal Audit: Conduct internal audits to verify that the ITSMS is effectively implemented and identify areas for improvement.

8. Management Review: Regularly hold management reviews to assess the performance of the ITSMS and make necessary improvements.

9. Certification: ISO/IEC 20000-1:2011 certification is typically obtained through accredited certification bodies. These certification bodies will assess your ITSMS to ensure that it meets the requirements of the standard.

10. Continuous Improvement: Continuously monitor and improve your ITSMS to enhance overall service quality and meet changing IT service needs.

To pursue ISO/IEC 20000-1:2011 certification in Eritrea, it is essential to work with accredited certification bodies that offer certification services for IT service management systems. Additionally, consulting with professionals experienced in IT service management can be valuable to guide you through the certification process and help you align your ITSMS with the specific requirements of ISO/IEC 20000-1:2011.

Certification by Country

AfghanistanAlbaniaAlgeriaAndorra
AngolaArgentinaArmeniaAustralia
AustriaAzerbaijanBahamasBahrain
BangladeshBarbadosBelarusBelgium
BelizeBeninBhutanBolivia
Bosnia and HerzegovinaBotswanaBruneiBulgaria
Burkina FasoBurundiCabo VerdeCambodia
CanadaChadChileChina
ColombiaComorosCosta RicaCroatia
CubaCyprusCzech RepublicDenmark
DjiboutiDominicaDominican RepublicEcuador
EgyptEl SalvadorEquatorial GuineaEritrea
EstoniaEthiopiaFijiFinland
FranceGabonGermanyGreece
GrenadaGuatemalaGuineaGuyana
HaitiHondurasHungaryIceland
IndiaIndonesiaIranIraq
IrelandIsraelItalyJamaica
JapanJordanKazakhstanKenya
KiribatiKuwaitLaosLatvia
LebanonLiberiaLibyaLiechtenstein
LithuaniaLuxembourgMacedoniaMadagascar
MalawiMalaysiaMaldivesMexico
MicronesiaMoldovaMonacoMongolia
MoroccoMyanmar NamibiaNauru
NepalNetherlandsNew ZealandNicaragua
NigerNigeriaNorth KoreaNorway
OmanPanamaPeruPhilippines
PolandPortugalQatarRomania
RussiaRwandaSaint LuciaSamoa
San MarinoSaudi ArabiaSenegalSerbia
SingaporeSlovakiaSolomon IslandsSouth Africa
South KoreaSpainSri Lankastate_name
SwedenSwitzerlandTaiwanTajikistan
ThailandUnited Arab Emirates UAEUnited Kingdom UKUruguay
UzbekistanVanuatuVenezuelaVietnam
YemenZambiaZimbabwe